Can't download in Product Manager

[arcoxx]

I wanna download my Mixbox and T-Racks 5, but it is just showing queue on Product Manager, It's not even moving.

I downloaded other plugins from other companies and works fine.

Why does this happen to my Product Manager?

I need them asap as per work.

[Rocky1958]

If you haven't solved this yet, did you try creating a support ticket?

https://www.ikmultimedia.com/contact-support/sw/