Comprexxor missing Presets

Discussion about MixBox and T-RackS

Comprexxor missing Presets

Postby mishmael » Fri Aug 26, 2022 2:58 pm

Hi, I am missing the presets for Comprexxor. All the other TRacks plug ins are showing presets except comprexxor. I reinstalled TRacks and still no Presets. I saw on Google that other people have the same problem but no fix.Please help me find the presets for comprexxor.
mishmael
 
Posts: 29
Joined: Sun Aug 02, 2015 12:58 am

Re: Comprexxor missing Presets

Postby Steve-xyz » Sat Aug 27, 2022 6:03 pm

I have them (14). They show up Comprexxor (VST, VST3, and Standalone). I found them in C:\Users\[MyAccount]\Documents\IK Multimedia\T-RackS 5\Presets\Module. Hope this helps.
Steve-xyz
 
Posts: 137
Joined: Thu Mar 12, 2020 4:59 pm

Re: Comprexxor missing Presets Mac(SOLVED)

Postby mishmael » Sun Aug 28, 2022 6:31 pm

First of all, thank you for replying. I looked in the corresponding place on my Mac and the Comprexxor file is there but it's empty. I tried reinstalling several times and it still comes up with no presets. This is only for Comprexxor all my other presets are intact....

UPDATE: Found them by searching Comprexxor then four files came up three were empty and one had them.
mishmael
 
Posts: 29
Joined: Sun Aug 02, 2015 12:58 am

Re: Comprexxor missing Presets

Postby gooozen » Tue Sep 06, 2022 11:42 am

no luck here on Mac
gooozen
 
Posts: 12
Joined: Sat Jan 09, 2021 11:43 am

Re: Comprexxor missing Presets

Postby jimmyhudson » Sun Sep 18, 2022 11:31 pm

Same issue here.
jimmyhudson
 
Posts: 2
Joined: Tue Aug 18, 2020 11:59 am

Re: Comprexxor missing Presets

Postby darkogav » Thu Sep 22, 2022 6:07 pm

I see this in my folder.

Code: Select all
C:\Users\$username\Documents\IK Multimedia\T-RackS 5\Presets\Module\Comprexxor


Code: Select all
808 Enhancer.tr5m
Drum Room Squash.tr5m
Funk Gtr Sample.tr5m
GB Mode.tr5m
Gentle Acoustic Guitar.tr5m
Gritter.tr5m
NY Piano  Comp.tr5m
Opto Comp.tr5m
Spank Guitar Clean Chords.tr5m
Sustainer.tr5m
Tame my B3.tr5m
The Start.tr5m
Warmer.tr5m
WolstenBass.tr5m


Perhaps, use product manager and re-install T-Racks
darkogav
 
Posts: 118
Joined: Wed Jan 07, 2015 3:47 am

Re: Comprexxor missing Presets

Postby jimmyhudson » Fri Sep 23, 2022 11:15 pm

Have tried that, still no luck. Also tried contacting IK Support but no reply [mod redacted, unnecessary, please review the guidelines post viewtopic.php?f=10&t=19505 for information about any ticket you feel isn't handled to your satisfaction]
jimmyhudson
 
Posts: 2
Joined: Tue Aug 18, 2020 11:59 am

Re: Comprexxor missing Presets

Postby Inmazevo42 » Tue Nov 08, 2022 7:55 am

Hmm. Just grabbed this free for filling out a questionnaire (thanks IK :-) ).
No presets here on Mac Monterey.

I suppose it's not a huge deal. It was free, after all. I wouldn't mind some examples, but it seems relatively straightforward, compressor-wise.

I do look forward to playing around with it. If anyone knows a non-support solution, cool.

Thanks,
- zevo
Inmazevo42
 
Posts: 2
Joined: Thu May 06, 2021 7:37 pm

Re: Comprexxor missing Presets

Postby mishmael » Tue Nov 08, 2022 5:51 pm

Search your computer for Comprexxor then check everywhere for .tr5m files some of the folders
will be empty but keep looking they are kind of hidden.
mishmael
 
Posts: 29
Joined: Sun Aug 02, 2015 12:58 am

Re: Comprexxor missing Presets

Postby Inmazevo42 » Mon Dec 19, 2022 11:51 am

Non-existent on any of three Macs; grepping through the pkg or whatever shows they're just not included in the installer at all.

How do you contact IK support? If I go to 'Support/Contact Support' on the IK site, it doesn't take you to actually CONTACTING support... just a bunch of FAQ links and circles.

I sent a message through 'Contact' whenever I first posted here, but haven't heard back in every-how-many weeks that's been.
Inmazevo42
 
Posts: 2
Joined: Thu May 06, 2021 7:37 pm

Re: Comprexxor missing Presets

Postby DarkStar » Mon Dec 19, 2022 12:16 pm

Search the FAQs first, as there may be relevant results. After that, you should see a [Contact Support] button at the bottom of the page, linking you to the Support form.
----------------
DarkStar ... interesting, if true.
Inspired by ...
User avatar
DarkStar
Hero Of The Week (Moderator)
 
Posts: 8273
Joined: Fri Dec 17, 2010 5:42 pm
Location: Surrey, UK

Re: Comprexxor missing Presets

Postby cliffscherer » Thu Jan 12, 2023 9:44 pm

2023-01 on MacOS
I just bought the Comprexxor and installed it on my Mac.
Unfortunately no presets installed in relevnt folders.
Placed a support ticket to support but recieved no response yet.

What to do now?
I want the presets as part of the full product I spent money on.
Anybobody from IKM listening?
Come on, just provid the presets to Mac users!!
cliffscherer
 
Posts: 17
Joined: Wed Mar 25, 2020 12:41 pm

Re: Comprexxor missing Presets

Postby cliffscherer » Tue Jan 24, 2023 6:20 pm

After 2 weeks waiting no response from IKM support on the topic of missing preset on Mac for Comprexxor. Wow this is really bad.

IKM dont sleep, be responsive please.
Whats the resolution for me as paying customer ???
cliffscherer
 
Posts: 17
Joined: Wed Mar 25, 2020 12:41 pm

Re: Comprexxor missing Presets

Postby Peter_IK » Tue Jan 24, 2023 7:02 pm

cliffscherer wrote:After 2 weeks waiting no response from IKM support on the topic of missing preset on Mac for Comprexxor. Wow this is really bad.

IKM dont sleep, be responsive please.
Whats the resolution for me as paying customer ???

IK Support checked and I verified that they replied on January 11th with a zip file that has your presets. Please check your junk/spam folder for this reply and file. Thank you.

If you do not find it, please reply to your original ticket and the team will help figure out what happened.

Thanks.
IK Multimedia. Musicians First.
YouTube - Facebook - Twitter
Need help? Our support team will be happy to help and can be reached at this link.
From the rules: Moderator decisions are not a matter for forum discussion and are final.
User avatar
Peter_IK
Kingpin
 
Posts: 18741
Joined: Thu Nov 18, 2010 3:40 pm
Location: Everywhere

Re: Comprexxor missing Presets

Postby cliffscherer » Tue Jan 24, 2023 7:56 pm

Dear @peter_ik, I checked every spam folder, but nothing there.

I still need those preset files to make use of the Comprexxor I bought.

I cannot submit back a support ticket id as I never recieved one.
The website for support ticket is online, but IKM system compared to other plugin manufacturers is really not that user freindly, sorry but this is how I percieve it.

Important request to you:
May I kindly ask you to have them send it to me again.
I do not want to restart from scratch and wait again.

Thanks for understanding Cliff
cliffscherer
 
Posts: 17
Joined: Wed Mar 25, 2020 12:41 pm

Next

Return to Mixing & Mastering with T-RackS and MixBox