Lurssen Mastering Console crashes Cubase

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Lurssen Mastering Console crashes Cubase

Postby bruce-rez » Tue May 26, 2020 9:51 am

Hi,
I use the Lurssen Mastering Console as a plugin in Cubase Elements 10.5 (Mac platform) and every time I click on the PUSH it crashes the Cubase. I tried several times by restarting my iMac and Cuabse but no luck.
The Lurssen Mastering Console is included in my Total Studio 2 Max.
Any one has experienced this issue?
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iMac (Mid 2011), 2.5 GHz Intel Core i5, 24 GB RAM
High Sierra 10.13.6
Cubase Pro 10
Steinberg UR22C
IK Total Studio 2 Max
M-Audio Keystatoion 49
Korg Pa4X
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Re: Lurssen Mastering Console crashes Cubase

Postby DarkStar » Tue May 26, 2020 12:18 pm

Another one for Technical Support.
https://www.ikmultimedia.com/contact-support/mi/

Is it OK in the standalone program? Also, can you try it in another DAW?
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Re: Lurssen Mastering Console crashes Cubase

Postby bruce-rez » Tue May 26, 2020 5:23 pm

DarkStar wrote:Another one for Technical Support.
https://www.ikmultimedia.com/contact-support/mi/

Is it OK in the standalone program? Also, can you try it in another DAW?

Yes it is ok as Standalone, no crash.
I have only Cubase Elements 10.5 as a DAW, unfortunately I cannot test it in other DAW.
--------------------------------------------------------------------------------------
iMac (Mid 2011), 2.5 GHz Intel Core i5, 24 GB RAM
High Sierra 10.13.6
Cubase Pro 10
Steinberg UR22C
IK Total Studio 2 Max
M-Audio Keystatoion 49
Korg Pa4X
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Re: Lurssen Mastering Console crashes Cubase

Postby DarkStar » Tue May 26, 2020 5:35 pm

It's a good idea to have another DAW installed, even if you do not use it for anything other than diagnostic investigations.

Have a look at:

Tracktion's Waveform Free https://www.tracktion.com/products/waveform-free
or Cockos' Reaper (https://www.reaper.fm/ (which has a 60 day evaluation period)
or Apple's GarageBand https://www.apple.com/uk/mac/garageband/.
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Re: Lurssen Mastering Console crashes Cubase

Postby bruce-rez » Tue May 26, 2020 5:43 pm

Thanks for the links.
I've just reported to Technical Support.
--------------------------------------------------------------------------------------
iMac (Mid 2011), 2.5 GHz Intel Core i5, 24 GB RAM
High Sierra 10.13.6
Cubase Pro 10
Steinberg UR22C
IK Total Studio 2 Max
M-Audio Keystatoion 49
Korg Pa4X
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Posts: 36
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Re: Lurssen Mastering Console crashes Cubase

Postby lowecjl » Thu May 28, 2020 10:57 pm

Hi

I am having the same issue with Cubase 10.5.2. Have just raised a support ticket, have you had a reply yet?

Carl
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Re: Lurssen Mastering Console crashes Cubase

Postby bruce-rez » Fri May 29, 2020 4:44 am

lowecjl wrote:Hi

I am having the same issue with Cubase 10.5.2. Have just raised a support ticket, have you had a reply yet?

Carl
I didn't have yet any response from the technical support.
I am still waiting.
--------------------------------------------------------------------------------------
iMac (Mid 2011), 2.5 GHz Intel Core i5, 24 GB RAM
High Sierra 10.13.6
Cubase Pro 10
Steinberg UR22C
IK Total Studio 2 Max
M-Audio Keystatoion 49
Korg Pa4X
bruce-rez
 
Posts: 36
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Re: Lurssen Mastering Console crashes Cubase

Postby lowecjl » Fri May 29, 2020 9:14 am

Ok, I have posted on the Steinberg forum. Hopefully someone may have a solution.....
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Re: Lurssen Mastering Console crashes Cubase

Postby bruce-rez » Sat May 30, 2020 3:20 am

lowecjl wrote:Ok, I have posted on the Steinberg forum. Hopefully someone may have a solution.....

That's good.
I wanted to do so but unfortunately I can not login in Steinberg forum since last year.
I've contacted several times the Admin and had Steinberg chat and explain my issue with no luck.
Not very friendly technical support from them.

Regarding the Lurssen Mastering Console crash in Cubase, the IK Multimedia replied and asked me to send a video showing the crash, so I did today and sent them the video.
I'll keep you updated as soon as I have any answer from them.
--------------------------------------------------------------------------------------
iMac (Mid 2011), 2.5 GHz Intel Core i5, 24 GB RAM
High Sierra 10.13.6
Cubase Pro 10
Steinberg UR22C
IK Total Studio 2 Max
M-Audio Keystatoion 49
Korg Pa4X
bruce-rez
 
Posts: 36
Joined: Sat Apr 04, 2020 11:36 pm

Re: Lurssen Mastering Console crashes Cubase

Postby lowecjl » Sat May 30, 2020 9:33 am

Hi

That’s progress at least. When you try to open Lurssen as a plug in does it wipe Cubase completely out (as opposed to a “freeze”)?

Carl
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Re: Lurssen Mastering Console crashes Cubase

Postby darkogav » Sat May 30, 2020 3:35 pm

Hi, not sure if this was mentioned. Try to disable ASIO guard on it and see if the crashing stops.

https://steinberg.help/cubase_ai_le_ele ... ard_c.html

should be in the same place in C10. just find the plugin under effects, right click and deactiate .
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Re: Lurssen Mastering Console crashes Cubase

Postby bruce-rez » Sat May 30, 2020 6:32 pm

lowecjl wrote:Hi

That’s progress at least. When you try to open Lurssen as a plug in does it wipe Cubase completely out (as opposed to a “freeze”)?

Carl

No it doesn't.
However It wipes the Cubase as soon as I click on the PUSH or INPUT DRIVE.
--------------------------------------------------------------------------------------
iMac (Mid 2011), 2.5 GHz Intel Core i5, 24 GB RAM
High Sierra 10.13.6
Cubase Pro 10
Steinberg UR22C
IK Total Studio 2 Max
M-Audio Keystatoion 49
Korg Pa4X
bruce-rez
 
Posts: 36
Joined: Sat Apr 04, 2020 11:36 pm

Re: Lurssen Mastering Console crashes Cubase

Postby lowecjl » Sat May 30, 2020 9:48 pm

Thanks for the tip. I will have a go with ASIO guard disabled. I can't even get the GUI to load... Soon as I select it as a plug in, it just closed Cubase completely.
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Re: Lurssen Mastering Console crashes Cubase

Postby bruce-rez » Mon Jun 01, 2020 5:46 pm

I got a response from technical support, here you go:

Uninstall Lurssen Mastering Console, and reinstall from "My Products" in your User Area.
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iMac (Mid 2011), 2.5 GHz Intel Core i5, 24 GB RAM
High Sierra 10.13.6
Cubase Pro 10
Steinberg UR22C
IK Total Studio 2 Max
M-Audio Keystatoion 49
Korg Pa4X
bruce-rez
 
Posts: 36
Joined: Sat Apr 04, 2020 11:36 pm

Re: Lurssen Mastering Console crashes Cubase

Postby lowecjl » Mon Jun 01, 2020 6:13 pm

I am assuming that they have modified/updated it in some way. Has doing this solved the issue?
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