T-racks 3 deluxe problem!

Discussion about MixBox and T-RackS

T-racks 3 deluxe problem!

Postby AndyAndy80 » Sat May 02, 2020 9:40 am

Hi, I would have a problem with my T-racks 3 deluxe, I use a Mac with Mojave operating system.
The problem: I open the T-racks and I can no longer access it, you have presets, and you don't even have modules.
How can I solve it?
I state that I have not updated the mac.
Thanks
AndyAndy80
 
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Re: T-racks 3 deluxe problem!

Postby garfy » Tue May 05, 2020 9:30 am

Hello AndyAndy80 and welcome to the forum.

As this is a user-to-user forum and not direct to IKM support, in case no one else chimes in here with advice or a solution, you should raise a ticket with IK official support here https://www.ikmultimedia.com/contact-support/mi/

They endeavour to reply within 2 working days, but obviously considering the current situation things may take longer than usual.
System Specs: 2012 Mac Mini 2.6 i7 & 2015 MBP 2.2 i7, 16GB RAM
macOS10.15.7 Logic 10.6.1 Reason 11
Various IK, NI, Waves, Softube, Eventide, XLN software
Focusrite 18i20 x 2, Novation ReMote 25SL
garfy
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