Equal Module and TR5 standalone crashing

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Equal Module and TR5 standalone crashing

Postby csavetman » Wed Mar 18, 2020 8:17 pm

After recently updating from TR5 CS to TR5 (5.3.1), I've found that if I insert the Equal module in the chain, the module GUI goes black, and I get the eternal spinning beachball.

Problem seems to be isolated to running TR5 standalone, and specifically, the Equal module.
When I use the equal module as an individual plugin or in the TR5 suite plugin in my DAW (Digital Performer 10.11), all works well.

I've already submitted a tech report. Just wanted to see if anyone else was having this issue.

thanks!
Carlos

Mac Pro
Sierra 10.12.6
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Re: Equal Module and TR5 standalone crashing

Postby DarkStar » Thu Mar 19, 2020 11:07 am

I am sorry to hear about the problems you are running into.

As this is primarily a user to user forum, someone-else may chime in [#]. Meanwhile, the best thing to do is continue to work with Support.

Other users can raise a Support Ticket, here for some one to one investigation and help (US (East Coast) Business hours, generally).

[#] But please remember that the same symptoms do not necessarily mean the same problem.
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Re: Equal Module and TR5 standalone crashing

Postby csavetman » Fri Mar 20, 2020 6:56 pm

csavetman wrote:After recently updating from TR5 CS to TR5 (5.3.1), I've found that if I insert the Equal module in the chain, the module GUI goes black, and I get the eternal spinning beachball.

Problem seems to be isolated to running TR5 standalone, and specifically, the Equal module.
When I use the equal module as an individual plugin or in the TR5 suite plugin in my DAW (Digital Performer 10.11), all works well.

I've already submitted a tech report. Just wanted to see if anyone else was having this issue.

thanks!
Carlos

Mac Pro
Sierra 10.12.6


So, upon further troubleshooting, I uninstalled the latest version of TR5 (5.3.1), and tried a couple of older versions.
Version 5.2.2 seems to have cleared up the issue for me.

Something about versions 5.3 / 5.3.1 on Mac running Sierra was not happy.

Carlos
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Re: Equal Module and TR5 standalone crashing

Postby DarkStar » Sat Mar 21, 2020 1:34 pm

Please let Support know so that they can investigate.
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Re: Equal Module and TR5 standalone crashing

Postby csavetman » Sat Mar 21, 2020 3:02 pm

DarkStar wrote:Please let Support know so that they can investigate.


I have. Thanks.

Carlos
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Re: Equal Module and TR5 standalone crashing

Postby Marathanz » Tue May 26, 2020 12:24 am

Hi Carlos,

I have exactly the same problem here.
I'm on High Sierra and recently updated T-Racks to the latest version.
Ever since, when I try to do something with the Equal module (even if it's just trying to move it to another place in one of my global chains) the exact same problem occurs (black centre screen and spinning ball) as the one you describe.
I wondered if you already found a proper solution?

With regards,
Marathanz
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Re: Equal Module and TR5 standalone crashing

Postby DarkStar » Tue May 26, 2020 12:14 pm

As above, please let Support know so that they can investigate.
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Re: Equal Module and TR5 standalone crashing

Postby Marathanz » Tue May 26, 2020 12:46 pm

Thank you, DarkStar. I will!
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