Can't install authorization manager

T-RackS - High End Mastering & Mixing suite and single effects

Can't install authorization manager

Postby Disforia » Mon Dec 30, 2019 6:49 pm

I use windows 10. It says:
"setup was unable to create the directory
error 123: the file name, directory name, or volume label syntax is incorrect."

What can i do to fix it?
thanks,
Itamar.
Disforia
 
Posts: 3
Joined: Thu Dec 12, 2019 5:22 am

Re: Can't install authorization manager

Postby Peter_IK » Mon Dec 30, 2019 8:40 pm

Have you downloaded the latest version directly from http://www.ikmultimedia.com/authorizationmanager ?

If not, please try that one. If so and you still have issues, please open a ticket with IK Support via http://www.ikmultimedia.com/contact-support for direct and official technical support. I'm sure they can get the issue sorted out.
IK Multimedia. Musicians First.
YouTube - Facebook - Twitter
Need help? Our support team will be happy to help and can be reached at this link.
User avatar
Peter_IK
Kingpin
 
Posts: 14902
Joined: Thu Nov 18, 2010 3:40 pm
Location: Everywhere

Re: Can't install authorization manager

Postby Disforia » Mon Dec 30, 2019 8:44 pm

Did both, thank you
Disforia
 
Posts: 3
Joined: Thu Dec 12, 2019 5:22 am

Re: Can't install authorization manager

Postby andi.sibi » Sun Jan 12, 2020 8:09 am

Same here.
Have downloaded today version 1.0.26 for Windows (OS Windows 7 64bit).
Won't install. Error message <Internal error: failed to expand shell folder constant "userdocs">
Any idea how to get this to work?
andi.sibi
 
Posts: 1
Joined: Sun Jan 12, 2020 8:05 am

Re: Can't install authorization manager

Postby Disforia » Sun Jan 12, 2020 12:09 pm

I figured that deleting my user account on windows and create another fixes it in my situation
Disforia
 
Posts: 3
Joined: Thu Dec 12, 2019 5:22 am

Re: Can't install authorization manager

Postby DarkStar » Sun Jan 12, 2020 3:48 pm

@ andi.sibi,
Please report that problem to Technical Support on the link above.

@ Disforia,
That seems drastic. Please raise that with Support too.

--------------
This is primarily a user to user forum, so someone-else may chime in. But Technical Support will be the best way to go.
----------------
DarkStar ... interesting, if true.
Inspired by ...
User avatar
DarkStar
Hero Of The Week (Moderator)
 
Posts: 5080
Joined: Fri Dec 17, 2010 5:42 pm
Location: Surrey, UK

Re: Can't install authorization manager

Postby monty.whishaw@gmail.com » Fri Jul 03, 2020 2:15 pm

Disforia wrote:Did both, thank you

What did Support say to do?
monty.whishaw@gmail.com
 
Posts: 1
Joined: Fri Jul 03, 2020 1:34 pm

Re: Can't install authorization manager

Postby DarkStar » Fri Jul 03, 2020 3:38 pm

The OP has not posted since this thread so may not read it. In addition, the solution to his problem may well not be applicable to your system.

The best thing to do is raise a Support Ticket, here for some one to one investigation and help (US (East Coast) Business hours, generally). Response time is usually within 2 working days, but in the current circumstances please allow some more time.
----------------
DarkStar ... interesting, if true.
Inspired by ...
User avatar
DarkStar
Hero Of The Week (Moderator)
 
Posts: 5080
Joined: Fri Dec 17, 2010 5:42 pm
Location: Surrey, UK


Return to T-RackS Mixing & Mastering