T-Racks 5 standalone suddenly crashing during audio export

Discussion about MixBox and T-RackS

T-Racks 5 standalone suddenly crashing during audio export

Postby reapermusic » Wed Jun 19, 2019 2:47 pm

Hello everyone!

Firstly I absolutely love T-Racks and have also bought the Tape machine collection which is amazing, great job Ik!

However I am sooooo frustrated because suddenly T-Tacks 5 standalone has been behaving crazy.
Whenever I try and export audio it just vanishes from my screen and leaves behind a corrupt file that is unplayable. I don't even see the export bar or anything it simply disappears and I have to restart the standalone again.

Strangely sometimes it works but most of the times I have to cross my fingers.
It also seems to happen when I choose presets within a module or if I change position of the modules within the chain.

Another issue that has started is it does not save my presets

Everything worked fine up until now.
It works fine within my DAW but the standalone has gone crazy :(

I spent hours last night trying to figure it out.

I have opened up a support ticket as well but figured maybe I'll post here also just in case someone has had this issue before.

Thanks everyone
reapermusic
 
Posts: 26
Joined: Tue Apr 02, 2019 4:24 am

Re: T-Racks 5 standalone suddenly crashing during audio expo

Postby DarkStar » Wed Jun 19, 2019 3:34 pm

Technical support is your best route.

I would think that even if another user had apparently similar problems the solution would be different.
----------------
DarkStar ... interesting, if true.
Inspired by ...
User avatar
DarkStar
Hero Of The Week (Moderator)
 
Posts: 8668
Joined: Fri Dec 17, 2010 5:42 pm
Location: Surrey, UK

Re: T-Racks 5 standalone suddenly crashing during audio expo

Postby reapermusic » Wed Jun 19, 2019 5:22 pm

Thanks Darkstar,
Yes perhaps so....I did open a support ticket so hopefully the guys can help me, that would be great!
It's such great software I want it to run normally again ughhh!

Thanks for your reply :)
reapermusic
 
Posts: 26
Joined: Tue Apr 02, 2019 4:24 am

Re: T-Racks 5 standalone suddenly crashing during audio expo

Postby emansell » Wed Jul 24, 2019 9:31 pm

Hi reapermusic, I've bought my license yesterday and I'm experiencing the same issue on two different PCs. The standalone application bombs out during export and track loading as well. While I'm waiting for the official support, can you tell me whether you solved the problem and, just for troubleshooting sake, how?
Kind regards.
emansell
 
Posts: 1
Joined: Mon Nov 02, 2015 4:22 pm

Re: T-Racks 5 standalone suddenly crashing during audio expo

Postby reapermusic » Thu Jul 25, 2019 3:52 am

Hey there,
I pm'ed you what worked for me and my setup but your issue can be a different cause also
Hope it helps though!
reapermusic
 
Posts: 26
Joined: Tue Apr 02, 2019 4:24 am

Re: T-Racks 5 standalone suddenly crashing during audio expo

Postby SalvoM » Fri Jul 26, 2019 12:57 am

Hi guys,

Same issue here. It crash when I try to load a song as well as when I try to export my mastered.

I also noticed that in DAW when I use one of the plugins once I load the them (Equal, British Channel) it stucks and crash the entire Cubase.
SalvoM
 
Posts: 26
Joined: Mon Apr 22, 2013 9:40 pm

Re: T-Racks 5 standalone suddenly crashing during audio expo

Postby garfy » Fri Jul 26, 2019 8:57 am

Hello everyone

Although you are all having a crash problem, they may not be for the same reason.

Please contact Official IK Support who will give you individual help with your issues. Be prepared that they may fault find using a step-by-step process over a number of correspondence, but this will be the best way to fix your problems.

https://www.ikmultimedia.com/contact-support/mi/
System Specs: 2012 Mac Mini 2.6 i7 & 2015 MBP 2.2 i7, 16GB RAM
macOS10.15.7 Logic 10.6.1 Reason 11
Various IK, NI, Waves, Softube, Eventide, XLN software
Focusrite 18i20 x 2, Novation ReMote 25SL
garfy
Moderator
 
Posts: 2133
Joined: Thu Oct 20, 2011 6:09 pm
Location: Comfy chair, UK

Re: T-Racks 5 standalone suddenly crashing during audio expo

Postby yennek » Fri Aug 30, 2019 10:31 pm

Any remedy to T-Racks 5 standalone suddenly crashing during audio export? I keep getting this issue.
yennek
 
Posts: 5
Joined: Sat Nov 11, 2017 12:08 am

Re: T-Racks 5 standalone suddenly crashing during audio expo

Postby Peter_IK » Fri Aug 30, 2019 10:38 pm

garfy wrote:Hello everyone

Although you are all having a crash problem, they may not be for the same reason.

Please contact Official IK Support who will give you individual help with your issues. Be prepared that they may fault find using a step-by-step process over a number of correspondence, but this will be the best way to fix your problems.

https://www.ikmultimedia.com/contact-support/mi/
IK Multimedia. Musicians First.
YouTube - Facebook - Twitter
Need help? Our support team will be happy to help and can be reached at this link.
From the rules: Moderator decisions are not a matter for forum discussion and are final.
User avatar
Peter_IK
Kingpin
 
Posts: 19734
Joined: Thu Nov 18, 2010 3:40 pm
Location: Everywhere


Return to Mixing & Mastering with T-RackS and MixBox