How to change my payment setting from Euros to Dollars

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How to change my payment setting from Euros to Dollars

Postby Peter1969 » Tue Aug 21, 2018 6:17 am

Hi all, my first post so excuse me perhaps posting in the wrong section. Cannot figure out how to change my payment setting from Euros to Dollars, as Euros cost quite a bit more for me. Any help most appreciated - thanks in advance, Peter.
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Re: How to change my payment setting from Euros to Dollars

Postby DarkStar » Tue Aug 21, 2018 11:45 am

That's not possible - the currency is based on the location of your ISP.

Which country are you in?
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Re: How to change my payment setting from Euros to Dollars

Postby Peter1969 » Wed Aug 22, 2018 7:07 am

Thanks very much - I am currently in China.
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Re: How to change my payment setting from Euros to Dollars

Postby DarkStar » Wed Aug 22, 2018 4:12 pm

Hmm, I would have thought that China would be Dollars. Contact Sales Support for some help / guidance: https://www.ikmultimedia.com/contact-us/ContactIKForm2.php
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Re: How to change my payment setting from Euros to Dollars

Postby Peter_IK » Wed Aug 22, 2018 4:38 pm

Also, if there is a need to change the country on your account that will need to be done by IK Support as it is not changeable via the User Area.
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Re: How to change my payment setting from Euros to Dollars

Postby Peter1969 » Fri Aug 24, 2018 6:49 am

Thanks again Darkstar and Peter, just did as you suggested and hope to get a reply from sales soon. Peter, also PM'd you in case you can change my settings for me too, thanks!:)
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Re: How to change my payment setting from Euros to Dollars

Postby Peter_IK » Fri Aug 24, 2018 5:07 pm

pr1969 wrote:Thanks again Darkstar and Peter, just did as you suggested and hope to get a reply from sales soon. Peter, also PM'd you in case you can change my settings for me too, thanks!:)

I do not have the ability to make that change in the IK user system. Support will surely be able to assist you though.
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Re: How to change my payment setting from Euros to Dollars

Postby zoukistis » Mon Aug 23, 2021 9:57 pm

I'm in Australia and forcing us to pay the Euro exchange rate is insane, especially when your software is already quite expensive. Leave Euros for Europeans and the rest of the world should be allowed to pay in US dollars :x
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Re: How to change my payment setting from Euros to Dollars

Postby Peter_IK » Mon Aug 23, 2021 11:01 pm

zoukistis wrote:I'm in Australia and forcing us to pay the Euro exchange rate is insane, especially when your software is already quite expensive. Leave Euros for Europeans and the rest of the world should be allowed to pay in US dollars :x

IK charges as required, but we have many authorized dealers around the world. There is likely a dealer in your region who charges in your local currency: http://www.ikmultimedia.com/dealers
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