Sound library install woes...

[gavinhall06@gmail.com]

Hello and sorry if these issues have been covered.

I haven't used Syntronik or Sampletank too much, but recently bought a load of Syntronik Synths in the 25th Ann Group Buy and also a drum and bass sound library. Also, I recently bought a new iMac which is a 2020 running OSX Big Sur.

I have no issues using IKM PM, downloading and authorising and have completed all of these steps. However, I am still experiencing a number of confusing issues with installing, and also running with Ableton 11:

- My machine only has Sampletank 4 installed, not Sampletank 3, so why when i download the sounds, are they Sampletank 3 sound libraries and not Sampletank 4 sound libraries, given that this is the latest version of the software?

- The .dmg files that are installed when I download the sounds wont open. When I click on them they crash immediately and i get the standard Mac OSX prompt when something crashes.

- When i open Sampletank 4 in both Ableton 11 and standalone, none of the sound libraries are showing, even if a rescan the folders. Possibly because of the installer issue above?

- If I open Syntronik, I THINK the synths are loaded in but i find the GUI to be confusing as it is not easy to see if I am looking at the complete library for a synth or not. Probably I need to read the manual for this one. Is there a way of checking if I am accessing the content i am entitled to?

- I have no idea how to access the drum and bass sound library I have downloaded. Probably this is due to me not being able to open any of the installers (again).

I do think that the install process is very tortuous and confusing. Have you guys thought about simplifying it? Installing software in the 21C shouldn't be a weekend activity.

Thanks in advance for your help. I am sure it will be great when i can master it.

Gavin

[mkleibrink]

I am having the exact same problem. I upgraded to the deluxe edition through the promo and my Syntronik is still the same free/standard version I have had. I downloaded all the deluxe libraries off of my Product page on the site, but every time I open a .dmg file and open the installer, it immediately crashes. I have tried a few different files of various sizes and I have yet to have one work. I would love if some light was shed on this.

[gavinhall06@gmail.com]

Hi Mate,

I logged a call with Support so will let you know what happens.

I think it may have something to do with my machine not having ST3 installed, as when the .dmg files crash, the error message is headed by ~ "The Sampletank 3 Installer has stopped working..."

I am confused as to why ST3 is a prt of this install at alll, given you can longer download ST3. I wouldve thought all new sound library installs would be ST4 now...

Gavin

[mkleibrink]

Any updates? I still have yet to figure it out.

[gavinhall06@gmail.com]

Basically, if you’re using Big Sur (I am, not sure about you), you have to install to the default locations using IKPM. There is a know. Issue with the .dmg files. In the Syntronik GUI, you go to the instrument window (musical icon, top left I think), and then float your mouse over an empty slot and you will see ‘Load instrument’, only when I clicked on that did I see the content.
Hope that helps.

[throughshadowintolight]

I'm having the same problem with all Syntronik installers crashing on Big Sur. I have also contacted support but so far they have been unhelpful. If anyone figures this out I would love to know how to fix this but I suspect it's the way the installers are configured and they aren't compatible with Big Sur. I had the same problem with Miroslav Philharmonik. Newer installers seem to work fine for all the other IK products I have on my system.

[throughshadowintolight]

It is possible to manually install the sounds, I just tried it successfully. Just copy the folders from Instruments, Samples, and Library Info from the installer Sound Content folder to your SampleTank 3 content location, being careful to place the relevant files into the correct folders in the SampleTank 3 directories. Then hit the rescan instruments button in Syntronik > Settings > Library and it should load them all if they are in the right locations.

Hope this helps someone! Hopefully they can update the installer apps soon.