ERROR/BUG: missing numbers in SampleTank 4 UI [Resolved]

[asemkecut]

I don't know what's wrong with my installation.. I got the bug/error from the first day I installed it. I got missing texts and numbers in SampleTank 4 interface. I've waited the next updates, but it's useless.. Numbers are still missing yet. I'm so upset and disappointed. Any help is very appreciated!

[DarkStar]

Hello asemkecut and welcome to the forum.
I am sorry to hear about the problems you are running into.

As this is primarily a user to user forum, someone-else may chip in. But please remember that the same symptoms do not necessarily mean the same problem.

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Meanwhile, the best thing to do is check the FAQs, via here. If they do not resolve the issue, there is a link at the top of the Search FAQs page to the Technical Support form, for some one to one investigation and help. Response time is usually within 2 working days (US (East Coast) Business hours, generally), but in the current circumstances please allow some more time.

And, to help others who run into a similar problem, please let us know what you did to resolve the problem. Please do not quote directly any correspondence from Support, as that may apply only to your particular circumstances and may lead others down the wrong track.

[asemkecut]

Meanwhile, the best thing to do is check the FAQs, via here. If they do not resolve the issue, there is a link at the top of the Search FAQs page to the Technical Support form, for some one to one investigation and help. Response time is usually within 2 working days (US (East Coast) Business hours, generally), but in the current circumstances please allow some more time.

Thanks for your kind response. I've approached them, I hope it'll work soon.

[asemkecut]

Finally I got it resolved.
I follow the steps below from IK Multimedia Support team. They really know it inside out.

[ Mod Edit: text redacted, as per the forum Guidelines, quoting direct info from Support is not permitted as it applies to your specific issue, but may lead to problems on other systems. ]


That's all it's back! You guys are the best!

[DarkStar]

I am glad that you have got it sorted out. Other users with similar-looking problems should contact Technical Support.

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