MacOS Catalina and installing SampleTank 3 Free piano

[Mighty Motif Max]

Hi everyone,

I recently upgraded to a new computer, and it came with MacOS 10.15.6 Catalina installed. On my previous system, running 10.14.6 Mojave, I had SampleTank 3 Free installed, with all the included sounds. Since my new computer can't use 32-bit apps, I've been forced to go to SampleTank 4 CS. I've been able to install the ST3Free sound content library and open it in ST4CS without any issues. However, the SampleTank 3 Free grand piano is not included. From what I understand, that piano is installed when ST3 is installed, before the rest of the included sounds that are in the second download. However, I can't install ST3 on my system since it's 32-bit apparently. Does anyone know of a way to be able to use the SampleTank 3 Free piano in ST4 when I can't install ST3 itself?

Thank you,

Max

[garfy]

Hi Max and welcome to the forums.

From what I understand, that piano is installed when ST3 is installed

This is how I understand it to be as well.

As this is a user-to-user forum and not direct to IKM support, in case no one else chimes in here with advice or a solution, you should raise a ticket with IK official support here https://www.ikmultimedia.com/contact-support/sw/

They endeavour to reply within 2 working days, but obviously considering the current situation things may take longer than usual.