Database Build Fail? What to do?

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Database Build Fail? What to do?

Postby Stefanzoll » Sun Feb 24, 2019 1:39 pm

Hi,

I've installed everything correctly and into the right file path but still can't access the content for the Memory V synth in Syntronik - getting the error message 'the database build has failed'. Does anyone have any suggestions?

Using as a plugin in Ableton 10 or standalone I get the same error message.
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Re: Database Build Fail? What to do?

Postby Minumsum » Sun Feb 24, 2019 4:08 pm

And here I was thinking I'd be the only one on this forum with this issue
I have the same problem on MacOS 10.14.3
No matter where I move the Sampletank 3 library folder and then direct Syntronik to scan that location it's always an error (default location included).
Went as far as reinstalling MacOS, Syntronik and the library. Then I installed the free version of Sampletank 3 and it loads all my Syntronik sounds. However ST3's interface is nothing like the interface I see on the IK website (very dated with no Syntronik specific controls). Going back a version to Syntronik 1.1.0 didn't work either.
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Re: Database Build Fail? What to do?

Postby remesiis » Sun Feb 24, 2019 7:57 pm

Hello
I have the same problem.
Syntronik uploads only one preset and does not see Memory-V.
mac Mojave version
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Re: Database Build Fail? What to do?

Postby garfy » Sun Feb 24, 2019 8:32 pm

Hi remesiis, Minimsum and Stefanzoll.

Am I to understand that all of you are using macOS Mojave? If so, you should all contact support here https://www.ikmultimedia.com/contact-support/mi/ as this could be a bug rather than an issue with a user's specific system.

Even if you are all on different OS/platforms, then a ticket into Official Support is probably the best way to get these issues resolved.
System Specs: 2012 Mac Mini 2.6 i7 & 2015 MBP 2.2 i7, 16GB RAM
macOS10.14.6 Logic 10.5 Reason 8.3
Various IK, NI, Waves, Softube, Eventide, XLN software
Focusrite 18i20 x 2, Novation ReMote 25SL
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Re: Database Build Fail? What to do?

Postby Minumsum » Sun Feb 24, 2019 8:54 pm

Hi all

Support ticket started
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Re: Database Build Fail? What to do?

Postby olive6741 » Sun Feb 24, 2019 9:47 pm

Hi !

I have the same problem. Mac Mojave , 10.14.3, APFS file system.
Ticket opened.

We are not alone...

Regards.
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Re: Database Build Fail? What to do?

Postby Peter_IK » Sun Feb 24, 2019 10:04 pm

I am sure IK Support will test, recreate, and report this to dev if/as necessary and get your issues resolved ASAP. Thank you.
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Re: Database Build Fail? What to do?

Postby Ryan_IK » Mon Feb 25, 2019 6:19 pm

Please feel free to PM me any Ticket #s related to the issues posted here. I can keep an eye out on the status of your tickets.
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Re: Database Build Fail? What to do?

Postby Rcarsten » Tue Feb 26, 2019 4:21 pm

I'm having this same issue with same version of Mojave - I'm also experiencing constant app failure in the file verifying process for each downloaded sound file....anyone got any tips?
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Re: Database Build Fail? What to do?

Postby remesiis » Tue Feb 26, 2019 6:02 pm

I changed the name from Sampletank 3 to Syntronik and its ok

MAC HD > Users > Name > Documents > IK Multimedia > Syntronik

This path works ok
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Re: Database Build Fail? What to do?

Postby clusterpod » Mon Mar 04, 2019 2:45 pm

Did this get resolved? I have the same issue under macOS 10.14.1
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Re: Database Build Fail? What to do?

Postby Stefanzoll » Mon Mar 04, 2019 3:08 pm

All dead ends for me - tried changing the file path. I've given up. Dissapointed, but feel software should not be so cumbersome to install and utilize! Of course it maybe just my set up and computer that is the problem - hence why I'm trying to see how common this is.
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Re: Database Build Fail? What to do?

Postby olive6741 » Mon Mar 04, 2019 3:32 pm

In my case, I copied all IKMultimedia files from "Shared" user to my "current" user. As I'm on APFS, a copy takes no more room on SSD (that's one of the benefit of APFS). (look for the exact path in the post by "remesiis" )

and then renamed the folder "Sampletank 3" to "Syntronik" in my user path

And then it worked ! Hope it will help. (obviously you have to direct to the correct new folder in the plugin for it to work)

Thanks Remesiis for your help.
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Re: Database Build Fail? What to do?

Postby Ryan_IK » Mon Mar 04, 2019 4:08 pm

Hey Guys,

Please if you are having any similar issues, please send a support ticket in and PM me your ticket number.

This forum is not a support form. This is for user to user discussion. Please see the forum rules here.
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Re: Database Build Fail? What to do?

Postby Stefanzoll » Mon Mar 04, 2019 4:13 pm

Alright then!
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