How long...

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How long...

Postby galileeprod » Mon Oct 08, 2018 3:44 pm

Does it typically take before an order is marked "received" and when it is available for me to download?
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Re: How long...

Postby DarkStar » Mon Oct 08, 2018 4:07 pm

Should be pretty quick (minutes?) - what did you order? Hardware will take longer, I reckon.

You could contact Support, here
https://www.ikmultimedia.com/contact-support/contact-us/
to check the order status
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Re: How long...

Postby galileeprod » Mon Oct 08, 2018 4:09 pm

Alan Parsons Imperial Grand. Over an hour ago. There was nothing on the page about it needing to be shipped.
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Re: How long...

Postby DarkStar » Mon Oct 08, 2018 4:21 pm

Nope, that is all downloadable - check with Sales on the link above.
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Re: How long...

Postby galileeprod » Mon Oct 08, 2018 4:24 pm

Contacted them, waiting...
Thanks for your help, mate!
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Re: How long...

Postby galileeprod » Tue Oct 09, 2018 12:12 am

I'll tell you, IK is making me sorry I did business with them. It took hours before my product became available. Now I have been trying to authorize it (off-line) for over an hour. "Please Wait..." It's a good thing this wasn't time-sensitive (it was).
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