SampleTank / unable to correct low intonation

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SampleTank / unable to correct low intonation

Postby Rmundt » Thu Jun 07, 2018 2:20 am

Hello - I'm having an issue with my ST 2.0 on my iPad regarding pitch / tuning. I have had several emails with Support but, the issue is still not resolved. As a result, I'm going to throw this out to the Forum to see if anyone else has had this issue.

My set up (used mostly for pit orchestra work, etc) is: Akai EWI4000s, iRig MIDI (also have iRig MIDI2 available) into my iPad & then a line out to an amp.

Up until the past couple weeks, this set up has performed without issue regarding intonation. However, for reasons yet to be determined, my A-natural tuning note - which should be at A=440 is now running at A=438. I've tried the following steps: adjusted the tuning on the EWI has high as A=460 with no change to the output tuning. I've attempted to use both the pitch wheel & transpose function - nothing changes. When I play the EWI by itself into an amp, it is at A=440. When I test play the ST keyboard via my iPad speaker, it too is at A=440.

Since neither the Pitch Wheel or Transpose button seem to function, I'm under the impression that, despite the response from Support, that this is a ST software issue of some kind. I've inquired about the possibility to performing a delete / reinstall - but that question was not answered. Also, when this was first noticed, I was in a show rehearsal & was on the preset screen. Without touching the screen (as I was playing at the time using both hands), the screen on my iPad suddenly flashed & somehow shifted itself over to another preset screen that I have set up, but do not use.

Has anyone using ST 2.0 on an iPad experienced a similar issue and, if so, were you able to resolve it & how? Thanks for any help & assistance you can provide
Rmundt
 
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Re: SampleTank / unable to correct low intonation

Postby Peter_IK » Thu Jun 07, 2018 11:56 pm

Hi, the support rep is still working with you and willing to continue. Please note there are some questions and such awaiting your response in the ticket. Thank you.
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Re: SampleTank / unable to correct low intonation

Postby Rmundt » Fri Jun 08, 2018 1:41 am

Thanks Peter! My reply has just been sent for your review.
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