SampleTank 4 crashing Cubase

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SampleTank 4 crashing Cubase

Postby jbguitar62 » Tue May 04, 2021 12:10 pm

Using Cubase Pro 11 on Windows 10 Pro, SampleTank 4 updated to latest version. Stand alone works great, and I can use VST SampleTank in other DAWs with no issues. When I try to load it as an instrument track in Cubase Pro 11, it starts to load, gets real close to being loaded then the whole program (Cubase) quits with no warning.

Went to IK Support, did a lot of back and forth. Uninstalled everything, reinstalled again, verified my folder structure was all correct (things were where they were supposed to be according to IK). No help. Tried Steinberg support as maybe it was a Cubase issue, never got anywhere with that line of inquiry. The support person just kept saying, he has no issues using ST4 with Cubase. Lots of help.

Just posting here to maybe see if anyone had this issue and fixed it?
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Re: SampleTank 4 crashing Cubase

Postby Peter_IK » Tue May 04, 2021 3:54 pm

What is your ticket number? IK Support is best-equipped to resolve issues like this and strive to resolve your issue to your satisfaction. Please share your ticket number so I can help get you the help you need with your issue.
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Re: SampleTank 4 crashing Cubase

Postby jbguitar62 » Tue May 04, 2021 3:59 pm

1253955, but I don't think there is anything more to do. I tried everything offered the first time around. Even complete uninstallation and re-installation. But I am willing to give another go.
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