IK Multimedia Releases Syntronik 2

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Re: IK Multimedia Releases Syntronik 2

Postby vac713 » Thu Nov 25, 2021 1:42 am

the issue of not being able to download sounds so we can put them anywhere of our choosing is brought up several times in this thread but I see no response.... Can someone speak to that?

PLEASE
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Re: IK Multimedia Releases Syntronik 2

Postby Peter_IK » Thu Nov 25, 2021 2:19 am

vac713 wrote:the issue of not being able to download sounds so we can put them anywhere of our choosing is brought up several times in this thread but I see no response.... Can someone speak to that?

PLEASE

IK Product Manager lets you set the location of the downloaded sounds AND where you install them to.
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Re: IK Multimedia Releases Syntronik 2

Postby vac713 » Thu Nov 25, 2021 2:21 am

No sounds download button
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Re: IK Multimedia Releases Syntronik 2

Postby Peter_IK » Thu Nov 25, 2021 2:27 am

vac713 wrote:No sounds download button

There's a Sounds tab in IK Product Manager between the Software and Hardware tabs. You'd need to click that. Note that they may not be at the top, so you'll scroll to see any sounds prefaced with "Syntronik 2" and install those (please make sure to click the ... More options button and "Install to" if you want to install them to a non-default location).

If you don't see the sounds there you will need to seek IK Support. Please note that this is a user-to-user forum so you probably didn't get an answer to your question because other users did not experience this issue (or didn't have a solution to it if they did). All technical issues should be reported to IK Support for direct assistance and they will surely assist you.

Thank you.
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Re: IK Multimedia Releases Syntronik 2

Postby juergen_b » Thu Nov 25, 2021 8:35 am

Peter_IK wrote:[...] you'll scroll to see any sounds prefaced with "Syntronik 2" and install those [...]


Please note: the new synths that were added with Syntronik 2 do not have the "2" in the name, e.g. "Syntronik CATO", "Syntronik OSC-V", or "Syntronik Pro-VS", whereas the old synths appear twice in the list, e.g., "Syntronik Minimod" vs. "Syntronik 2 Minimod". (At least that's what I see. I had Syntronik Deluxe before I purchased Syntronik 2 MAX).

Usabiliy tip: You can filter the sounds in IK Product Manager by typing in "Syntronik" in the text field above the list.
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Re: IK Multimedia Releases Syntronik 2

Postby gusax47a » Fri Nov 26, 2021 9:50 am

That bad to hear some of the synths did not work. I can not seem to even install it!!
IF I queue the programs I want to install...they install over each other and kill each other...if I install 1 at a time other than Syntronik 2 it installs gives an error and keeps trying to install without ever finishing...the error says it can not get to a certain folder to install part of the program in User\user\Documents\IK Multimedia....throws that error I cancel installing then...it restarts...throws the same error and never finishes installing...any rpogram
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Re: IK Multimedia Releases Syntronik 2

Postby DarkStar » Fri Nov 26, 2021 1:21 pm

^^^^
Please contact Technical Support for some one to one trouble-shooting and help.
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Re: IK Multimedia Releases Syntronik 2

Postby Pat.DE » Fri Nov 26, 2021 5:01 pm

Peter_IK wrote:
Pat.DE wrote:
Peter_IK wrote:The green tick not showing on free items is something the team is aware of and should have been present before this update.


I didn't mean the free synths, but the ones I already bought (since they are included in the deluxe version of version 1). But these are now also displayed with the purchase price and without a green tick, which was not the case before.

I'm not sure what could cause that for you but if you report it to IK Support I'm sure they can assist you.


After submitting a support form, the problem is now fixed. Thanks to the IKM support!
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