Help with ToneX and tonex pedal

[WalTonex]

Hello guys,
Ok, in the pedal, I changed the operation to interface.

As soon as ToneX software comes up and recognizes the pedal and ASIO driver. I play the guitar I hear the Tone/preset from Bank1 A from the pedal by default, and sounds good in the computer speaker, which is normal.

The problem is ... If I select a tone from ToneNet or Collection I hear the tone that is selected on the Tonex Pedal and the tone selected from ToneNet.

I can hear and distinguish each tone,
When I select a clean tone and HiGain tone I can hear both.
When I change for example a HiGain tone for the pedal in the Tonex software or in the physical Tonex pedal AND another hi-gain from ToneNet selected is terrible noise,

Why is mixing both tones? how to solve this?
Is it a pedal setup or a Windows setup?

Please help
Thanks
Walt

[tonextommy]

Kia ora Waititi,

I'm having the exact same problem. It must be a software bug because there's no way this can be a "feature".

It makes using the TONEX pedal pretty limited as an interface. You can use it to input your guitar, but you have to use the computer speakers as the output. And then, you can't compare your library/ToneNET presets to the presets on the pedal. I think in "Interface" mode, it's not meant to use the outputs on the pedal. Weird.

It would be nice if an IK support person gave us the official view on this...

(TONEX software on a Macbook Pro, USB-C to the pedal through an adapter.)

[Peter_IK]

It would be nice if an IK support person gave us the official view on this...

They would be happy to assist you directly via http://www.ikmultimedia.com/contact-support (since this forum is not monitored by nor does it function as IK technical support per the first rule listed on the Rules page). Thanks!

[cmphotolab]

I have only just got my tonex pedal and am thoroughly confused. I am not going to purchase any patches until I understand this unit. Where can I get free patches and how do I import them into tonex? To hear these patches, do I need to set up something on the pedal? Cheers Chris Moore
cmphotolab@gmail.com

[timvz0104]

Have you figured out a solution? Here's what I noticed. The Tonex software has it's own signal routing controls, access through the preferences (the hamburger button in the upper right). If you have the software's signal routing set to the same outputs as your pedal, then you'll hear noise from the selected software preset overlapping the pedal's output.

In my scenario, I have both my computer and my Tonex Pedal routed through a Scarlet 6i6 audio interface. The output from my audio interface goes to a Spark amp, which I keep on a clean output with headphones. I prefer this arrangement because I can switch my guitar signal chain away from the pedal and go straight to the computer & Tonex Software. Then, I can jump around and try all the different presets in their very efficiently. However, the downside is that when I'm using Tonex software to control my pedal settings, I can hear background noise from the selected preset combined with my pedal output. It would be really nice if they had a feature to turn the software output off.