AXE I-O used and not recognized by windows

AXE I/O, AXE I/O Solo, iRig Stomp I/O, Guitar and Bass Audio Interfaces/Controllers, iRig Keys I/O and the iRig Keys family of MIDI controllers

AXE I-O used and not recognized by windows

Postby ludo95000 » Thu Jul 21, 2022 1:41 pm

Hi, I just bought a used AXE I-O and my windows pc cannot recognize the hardware. I can hear the classical windows sound when an external device is inserted, but i cannot see the interface by right clicking the sound icon in the task bar.
I heard that by registering the product I could update the drivers and so allow windows to make it work but since the unit is used I dont have the serial ID. Is it possible to get one If I give all the necessary information about my purchase and the unit number? Thanks
ludo95000
 
Posts: 2
Joined: Thu Jul 21, 2022 1:21 pm

Re: AXE I-O used and not recognized by windows

Postby ludo95000 » Thu Jul 21, 2022 4:27 pm

EDIT
I sent an email to the support team and I was sent the driver files and now the audio interface works correctly.
ludo95000
 
Posts: 2
Joined: Thu Jul 21, 2022 1:21 pm


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