BlueBoard: again unable to update firmware

[massimoc]

Continuous disconnections on MAC, it seems to be a firmware problem ... after numerous searches and having read various solutions on the forum I tried them all to update it: with cable, without cable, with Windows application, with Android app. Maximum disappointment. I changed the batteries, I tried on more computers, same difficulties. Do you have a solution or do I have to throw away the pedal board?

[massimoc]

After MAC updated security the disconnection with the pedal board is resolved but it is still impossible to update the firmware. In my opinion it would be better to improve the procedure with Mac application.

[DarkStar]

Hello and welcome to the forum.
I am sorry to hear about the problems you are running into.

As this is primarily a user to user forum, someone-else may chip in. But please remember that the same symptoms do not necessarily mean the same problem.

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Meanwhile, the best thing to do is check the FAQs, via here. If they do not resolve the issue, there is a link at the top of the Search FAQs page to the Technical Support form, for some one to one investigation and help. Response time is usually within 2 working days (US (East Coast) Business hours, generally), but in the current circumstances please allow some more time.

And, to help others who run into a similar problem, please let us know what you did to resolve the problem. Please do not quote directly any correspondence from Support, as that may apply only to your particular circumstances and may lead others down the wrong track.