by rm.carr » Thu Oct 01, 2020 11:17 am
I think the wording needs to be cleaned up on product description. The FireWire cable DOES work on some iPads. The USB -C cables work on the new ones. There is no clear description on which is which. Now, I know (or least I thought I knew) I clicked the correct IPad cable connection type. Maybe I didn’t. Maybe I did and the wrong one shipped out. Bottom line is, if this cable is critical for use - there ought to be an easy way to swap via customer service. Or the cable shouldn’t cost 1/3 of the device cost. Sheesh. The other problem here is availablity. There is no difference where I’m ordering from, you have an agreement with that vendor to supply them with items. Now I - and any other customer that something like this happens to, has a brand new item, without being able to use it. Heck, put both lightning and usb-c in the box.
Continue contacting customer service here is irrelevant-UNLESS- they have a pile of these and can either supply me or the vendor with the cable. At the end of the day, that’s all I/we need. A way to swap because the product description isn’t clear.
