Input meter is not showing activity when I play [Resolved]

[mega_667]

Hello guys,
First of all .. what's wrong with the support team? I sent a ticket [#7343883] a couple days ago and still waiting for the answer. Also it's impossible to speak with anybody by phone (US), some robot answers and that's it.

So I have to replicate the issue here:

The last week I bought the iRig 2 and looks like it doesn't work properly. The Input meter is not showing activity when I play a guitar but I see "Input: Headset Jack" in the AmpiTube settings, so it's connected properly. I tried on my iPad mini 2 / MacBook pro with two different guitars. I checked all AmpliTube settings (as said on a FAQ page) / iPad settings (access to the microphone etc...) but with no luck.

How can I resolve this issue?

Thanks.

[Peter_IK]

Nothing is wrong with the support team. While the normal response would be within 1-2 business days, there is still a huge volume of tickets and the team may take longer than usual to respond. I'm sure they'll be able to assist you when they do.

[mega_667]

Yep, actually they answered after 3 days. But it is not too bad.

[DarkStar]

That's pretty good going.

Now, is your problem resolved?

[mega_667]

The issue has not been resolved. Looks like I received the broken item. It happens. I'm going to get a new one.

[mega_667]

I got the new one. It works like a charm.

[DarkStar]

As this thread has been resolved for the original poster it will be marked as such and locked to keep the forum tidy.

• If you are the original poster and wish to add a comment please ask a Moderator to unlock the thread.
• If you are reading this thread because you are having similar issues or have questions of a related nature, please feel free to start a new topic.
• Remember that similar symptoms do not mean the same problem or solution.