iRig Stomp I/O not detecting input

[Jimja7]

I just bought this brand new, it won't let me select the "headphone" input from iPad or iPhone, doesn't detect a signal through USB on PC or MacBook Pro. Running an IPad pro, iPhone Xs, MacBook Pro 15" 2018 all on the latest mac is, and a gaming PC I built with an octo-core cpu. So far this has proven to be nothing but a bulky paper weight and has me seriously considering just sticking with my analog gear. This product is touted as a plug n play, yet doesn't work at all. Extremely frustrated, and I've already opened a ticket with no response in over 48 hours... Downloaded Asio4all driver to PC, everything is up to date. Maybe purchasing frustratingly difficult items is better left to those without PTSD.

[Peter_IK]

Since other users have not chimed in with suggestions or to say they have similar issues, please open a ticket with IK Support at http://www.ikmultimedia.com/contact-support if you haven't done so already so they can provide direct and official technical support to get you up and running. Thank you.