not working amplitube5, delete no new install possible

[spikehunger]

Hello

Purchased iRig HD 2. Store Says: Free amplitupe 4 included for all devices.

INstalled by IK Manager only Version 5 possible. Not working on osx catalina, error -> uninstall and want reinstall: IK Manager says: already installed, no option to install again - What????

any hints?

Thank You!

[DarkStar]

Once you have Registered the iRig hardware then AT4 should be listed in the IKPM (IK Product Manager).

If not then please contact Sales/Account Support, via here. You will be able to search the FAQs first, but if they do not resolve your issue, there is a link at the top of the Search FAQs page to a Support form. Sales Support can look at your Account and see what's going on.

Response time normally is within 2 working days (US (East Coast) Business hours, generally), but in the current circumstances please allow some more time. Administrators and Moderators here cannot access your Account.

Or, have a look in your User Account / My Products area. Find AT4 and click on Past Releases - you should see the AT4 download, for v4.10.0 there.