AmpliTube 5 Presets Missing / White Noise

[rockbandguy]

Hello all,

I have two problems with AmpliTube 5:

1) I have a problem with the presets in AmpliTube 5. Most of them won't show up in the program.
2) And then there is some strange white noise when running AT5.

Just have a look and listen here:
https://youtu.be/vkxq28i8Zbg

Please help.
-Adrian

P.S. I already tried out various solutions that worked for other users and are listed in the forum. But they don't work for me,

[garfy]

Hello rockbandguy

Ok, so this sounds like (and looks like) part of the same problem.

The white noise you hear is because you are using a piece of gear that you either don't own or aren't currently trialing. If you know you definitely own the gear you are trying to use, then make sure you have authorised the serial number using the IKPM. I notice that you have a lot of gear showing with the padlock symbol but you haven't said which version of AT5 you are running, so this will have a bearing on which presets will work properly.

Also, check out the answer I gave to Kokos on this thread. This may help you find out what gear and presets you can use and confirm that all the gear you think you have is actually authorised.

Let us know how you get on.

[rockbandguy]

Think I solved it for me. Just look in this video:
https://youtu.be/W19pZHmbbWs
It was the toggle button on the right side of "Search gear".

[rockbandguy]

And speaking of the AmpliTube version - I have both registered AT5 Custom Shop and AT5 SE in my account.

How do I know, which version the installer will pick?
Or how do I check that I am using not the CS but the SE?

[DarkStar]

It is the same software for both. The Serial Number used to Authorize the software determine which gear models are licensed to you. After installation you may need to Unauthoirize AT5 in the iKPM, then Authorize it again (that should pick up the AT5 SE Serial).

And, you may need to run the Custom Shop program, login, click your User Account name and select "Restore my purchases".

To check, try loading the Brit 9000 Amp; that one is in AT5 SE but not in AT5 CS (as far as I can see ).

[rockbandguy]

Brit 9000 Amp loaded OK and sounds great!

[rockbandguy]

But it looks like that the CS version instead of the SE version is registered.
In preset browser there are entries for
- AmpliTube 5
- Amplitube 5 CS
- Amplitube 5 Max
But there is no entry for AmpliTube SE.

The presets from AmpliTube 5 CS are available.

All presets from AmpliTube 5 are locked. I don't think that is correct.

All presets from AmpliTube 5 Max are locked. That might be OK, but...
As I bought AXE I/O, which version of AmpliTube comes with it?

Please help me sort this out!

[rockbandguy]

And when I look at Product Manager it say:
AmpliTube 5
6 authorizations left

But when I log into my account it says:
AmpliTube 5 SE Authorizations - 9 Authorizations left
AmpliTube 5 CS Authorizations - 6 Authorizations left

So it seems to me that it dos not pick up the SE version, but the CS.

How do I change this that Amplitube does realize that I I wat to use the SE version.

[DarkStar]

The best thing to do is contact Support, via here. If Searching the FAQs does not help there is a red button link to the Technical Support form, for some one to one investigation and help. Response time aims to be within 2 working days (US (East Coast) Business hours, generally), but in the current circumstances please allow some more time.

And, to help others who run into a similar problem, please let us know what you did to resolve the problem. Please do not quote directly any correspondence from Support, as that may apply only to your particular circumstances and may lead others down the wrong track.