A5 installed/authorized but won't open on laptop

[kurt.lehman]

I should be good to go. Auth. manager installed and authorized A5, and, shows the software to be installed/authorized. When I click on any A5 means of starting it up, I get nothing. A4 works just fine.

Windows Home 10, 64bit, all up to date.

[ktofe]

I had the same problem, plug an external monitor ....

[stormwatch1977]

I should be good to go. Auth. manager installed and authorized A5, and, shows the software to be installed/authorized. When I click on any A5 means of starting it up, I get nothing. A4 works just fine.

Windows Home 10, 64bit, all up to date.

Lots of us are having the same issue mate, IK know about it and are hopefully going to fix it within the next few days.

[kurt.lehman]

I'm sure they will. Works fine on my pc, so, just seemed weird.

[joaofeitor1]

I had the same problem, win10, Sudio one 5 run as administrator, AT5 CS, Laptop HP I7 Graphics resolution 1366x768..... and Asus 1920x1080 . AT5 Open without GUI, no interface ,nothing.
With vst3, crashes Studio one always.... I contacted the tech support but they still haven't answered me.
and i have AT4 with Mesa Boogie and Orange, Fender Twin reverb....

[DarkStar]

Other users have run into the same issue and, as mentioned above, Technical Support is aware. As I understand it there should be a fix available next week.

[joaofeitor1]

Other users have run into the same issue and, as mentioned above, Technical Support is aware. As I understand it there should be a fix available next week.

Well. now only with my 2º bigger Aux. monitor Asus as principal , AT5CS works with my laptop HP.... Testing....
Thank you DarkStar.
J. Feitor

[Qengl197527]

I'm having the same problem, AT 5 doesn't want to open in windows 10 pro, 64bit lastest updates.

[DarkStar]

...

Other users have run into the same issue and, as mentioned above, Technical Support is aware. As I understand it there should be a fix available next week.

[Drewseph]

I was able to open in standalone before update.. now I only have DAW.
Just exits after boot screen.
I run A5 with Stomp I/O. Almost brand new computer(Inteli7).

Weird.

[Peter_IK]

I was able to open in standalone before update.. now I only have DAW.
Just exits after boot screen.
I run A5 with Stomp I/O. Almost brand new computer(Inteli7).

Weird.

If you are speaking of the 5.0.1 update, please report your issue to support as this is an issue that I believe was resolved in that update. If you are not talking about 5.0.1 please update to that version.

[Drewseph]

HI Peter, I did.

Interesting thing is that I installed the updated version of A5 5.0.1 on another computer that is almost identical and it works fine.

Not sure what's going on with this computer.

[Drewseph]

I give up. I tried uninstalling(regediting to delete everything I could before installing again) 3 times, reauthorized.. will not work on this computer that initially ran version 5.0.0. Something corrupted during the update process from 5.0.0 to 5.0.1 and is not allowing the GUI to even load. I have tried WITH and WITHOUT hardware(Stomp I/O) connected.

[Drewseph]

I installed A5 5.0.1 on crappy Acer laptop from 2016.. It works (slow loading) with no issues and recognised Stomp I/O right away.

I have a ticket open, I am just adding some more data to the conversation.

Its not looking good for my computer that got initial A5 5.0.0 install and then the A5 5.0.1 update. Would be interested to see if what uninstalling 5.0.1 and reinstalling 5.0.0 would do, but I am unable to do that.

[DarkStar]

??
You can uninstall from (in Windows 7, anyway) the Control Panel / Programs and Features.

And you can find the v.5.0.0 installer in your User Area / my Products / AmpliTube 5, click the [Past Releases] button