Amplitube 4 not recognizing input, iRigHD2 [Resolved]

[Kinketsu]

Greetings,

Finally made some time to play around with iRig HD2 that I purchased some time ago, with the bundled Amplitube 4.

And I've hit an immediate snag: I can't get Amplitube to take input from the iRig HD2. No matter what settings I try, the "Input Level" in AmpliTube shows no input (i.e. is completely blank, no recognition that a signal is arriving).

Details:
* Windows 10 Pro, on a beefy 8700k processor, 16GB of RAM.
* Uninstalled everything (iRig HD2 drivers and Amplitube), installed latest, rebooted.

Some verifications:
* I can successfully record using the iRig HD2 into Reaper with no problem.
* In Reaper, I can successfully apply VSTs (other than Amplitube) to the incoming signal with no problem, and live monitor them.

Amplitube configuration:
* In Amplitube 4, Audio MIDI Setup, chose Technology "ASIO", Output device "iRig Device", Input Device "iRig Device".
* For testing purposes, have chosen "Default" preset in Amplitube.

Issues:
* Amplitube 4 standalone does not show any input ... "Input Level" indicator reads zero (is blank, no bars).
* Amplitube 4 VST in Reaper also does not show any input ... "Input Level" indicator reads zero (is blank, no bars).

Since the hardware is verified working by substituting other software tools, I can only conclude it's an Amplitube issue. However, I'm completely baffled what I've missed in configuring Amplitube.

Any ideas? Will be most grateful for any insights into this!

Thanks,
K

[Kinketsu]

I found the solution in this post:
https://cgi.ikmultimedia.com/ikforum/viewtopic.php?f=5&t=24656

I removed the Amplitube 4 folder from this folder:
C:\Users\me\AppData\Roaming\IK Multimedia

and then started up Amplitube again while the iRig HD2 was plugged in. There were a couple of complaints from Amplitube as it started up, but this time when I configured the audio, it recognized the signal.

It's a mystery what was wrong, but at least it's working now.

K

[DarkStar]

Well done for getting it sorted out.

It would be worth passing your resolution of the problem onto Technical Support as that sort of activity by users should not be necessary.

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