New iMac

[strtmstr]

I recently purchased a brand new iMac 10.14.4. I am trying to get my IK products transferred to the new computer. Every time I try to download something, I get the following message:

The installation failed. The installer encountered an error that caused the installation to fail. Contact the software manufacturer for assistance.

Does anybody have any ideas about this?

[garfy]

Hello strtmstr and welcome to the forums.

Sorry to hear you're having issues. If this is happening after you have downloaded the most up-to-date software installer for an app and tried to run it, I would suggest that you open a ticket with official IK support in case no one else chimes in here with advice. You can contact them via this link: https://www.ikmultimedia.com/contact-support/mi/

If however, these installers are coming from a backup of your old Mac I would advise downloading the newest versions from your User Area.

Hope that helps.