Here it only says "Re-install" if I hover over the "Installed" text. Is that what you are seeing?
If not, then as this is primarily a user to user forum, someone-else may chip in. But please remember that the same symptoms do not necessarily mean the same problem.
Meanwhile, the best thing to do is
contact Support, via here. If Searching the FAQs does not help there is a
red button link to the Technical Support form, for some one to one investigation and help. Response time aims to be within 2 working days (US (East Coast) Business hours, generally), but in the current circumstances please allow some more time.
