Is there an upgrade path from 4MAX to 5MAX?

[bjanakos]

I received Amplitube 4 MAX as part of a promo when I bought my AXE I/O. Part of that was an extended list of amps and effects. Additionally, I purchased add-on amp modules etc. Is there a way to get all those amp models into Amplitube 5? Or, is there an upgrade path to go from 4MAX to 5MAX?

[DarkStar]

AT5 Custom Shop (the free edition) will load all of your AT4 gear.

Install AT4 CS and the new Custom Shop, using the IK Product Manager. Authorize At5 CS, using the Serial Number from your User Area. Run the Custom Shop, log in, click on your Account name and do a "Restore my purchases".

Also, have a look in your User Area / Crossgrades and Upgrades section to see the upgrades available to you.

[bjanakos]

Yea, did all that which is what prompted my question in the first place. Still not working. v5 is installed with a bunch of basic amps and presets (although missing the aguilar which is supposed to me incuded) and none of my v4 amps or presets can be seen.

[bjanakos]

Additionally, the amps (Ampeg etc) and all of the other gear I bought for version 4 are not even options in the new custom shop.

[DarkStar]

In that case, the best thing to do is check the FAQs, via here. If they do not resolve the issue, there is a link at the top of the Search FAQs page to the Technical Support form, for some one to one investigation and help. Response time aims to be within 2 working days (US (East Coast) Business hours, generally), but in the current circumstances please allow some more time.

And, to help others who run into a similar problem, please let us know what you did to resolve the problem. Please do not quote directly any correspondence from Support, as that may apply only to your particular circumstances and may lead others down the wrong track.