Support for iLoud MTM

[josetorresvicente]

Hi,

I recently got a pair of iLoud Mtm and I’ve been having problems with them. I’ve contacted support twice (I live in Spain so I checked “All other countries” in the list) two weeks ago. One ticket was answeres just with a reception notice. The other one wasn’t answered at all.

Is Ik support working? Should I contact Uk or Usa support to get an answer? I like the monitors so far but, if the Support experience is going to be like that, I’d rather send them back. Is this how Ik support usually work?

Regards,
Jose

[Peter_IK]

IK Support is indeed working. I'm sorry to hear you are having trouble. Please note that this forum is not a support forum but if you check out the guidelines at viewtopic.php?f=10&t=19505" onclick="window.open(this.href);return false; you can see what to do if a ticket you submitted is not being handled to your satisfaction. Thank you.

Edit - see above and please follow the steps there to get your ticket looked at.