Iloud MTM Speaker Issues

[topherfrancis]

Hello everyone, I contacted support Tuesday but haven't heard anything back and I have people coming into my small studio to record this weekend. I ordered 2 MTM ILoud speakers and received them Tuesday - one works fine the other once turned on holds a steady red light (even with NOTHING plugged in) then flashes white 4 times and seems to restart itself. This happens several times every minute. Any help would really be appreciated - for as much as these cost I was hoping to hear from support within at least a couple of days

[Peter_IK]

You can try to reset the calibration using the steps in the manual but I'm not sure that would work. IK Support does strive to answer within 1-2 business days usually but there is still a very high volume of tickets so there have been delays. This is likely a problem that they will have to assist with directly.

[topherfrancis]

Thank you Peter! I've done a factory reset (also when the unit resets itself every few minutes it clears all the custom settings from the back and the calibration itself). I appreciate your response and look forward to hearing from support.

Thank you again!

[Peter_IK]

Happy to help. Please let me know if there is anything else I can help with.

[topherfrancis]

Just to follow-up, support contacted me and they were great. They are shipping me a replacement speaker and sending a pre-paid shipping label for the return once I receive the new speaker. That is fantastic - instead of waiting for me to ship the broken speaker, and then shipping a replacement they took my needs into consideration and worked with me. Excellent service - thank you guys!