Without any details we would only be guessing. I do not recall anybody-else raising this issue.
The best thing to do is contact Support, via here. If Searching the FAQs does not help there is a red button link to the Technical Support form, for some one to one investigation and help. Response time aims to be within 2 working days (US (East Coast) Business hours, generally), but in the current circumstances please allow some more time.
---------------- DarkStar ... interesting, if true. Inspired by ...