ARC 4 'No Device Connected'

[loyd1]

Just got mine. I plugged it in, it was recognized, needed a firmware update, which I did, then ran Analysis just fine. Saved the analysis, turned on the connect button, ran ARC 4.

'NO DEVICE DETECTED'

Rebooted, tried different USB ports, still the same problem. I do not understand how it recognized it just fine for firmware and measurement, but now suddenly can't it can't be found.

Any ideas appreciated, thanks.

[Danieljoseph11]

same thing just happened too me right after the update

[Peter_IK]

Sorry to hear you are having issues. While you wait for other users to chime in on this user-to-user forum I suggest you also reach out to IK Support via https://www.ikmultimedia.com/contact-support/hw for official and direct technical support if you have not done so already.

[joe@cureforgravity.net]

Hey All,

New Arc 4 user here- same thing happened to me this weekend. Unit had a lit power light, was detected on launch of the Arc 4 software - suggested a firmware update - firmware update failed - then the power light went out and now it won't turn on and cannot be detected.

Sounds to me like the firmware update bricked my brand-new device.

I've opened a ticket with support but - any idea what's going on here?

[Grafner]

Same issue here. Have any of the previously reported issues been resolved?

[Peter_IK]

Same issue here. Have any of the previously reported issues been resolved?

Please report your issue to IK Support and they will assess your issue and help you accordingly. https://www.ikmultimedia.com/contact-support/sw

[nickhenriques]

same issue... still no fix? what do we do guys?

[Peter_IK]

Please report your issue to IK Support and they will assess your issue and help you accordingly. https://www.ikmultimedia.com/contact-support/sw

[nickhenriques]

yes i did this already but what was the fix? I am wondering what happened with all of the other people that complained about the same issue?

[Peter_IK]

yes i did this already but what was the fix? I am wondering what happened with all of the other people that complained about the same issue?

I'm sure IK Support helped them out. I do not know what your specific issue's resolution would be but they will help you directly and get you taken care of.