TR5 Suite / LogicX Crash

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TR5 Suite / LogicX Crash

Postby phos4traxx » Fri Apr 17, 2020 8:28 am

Hey Guys,

I have a Problem since i've bought V5 of the T-Racks Suite. I have the Suite at my master channel and soon as i close LogicX, its during very long until LogicX is closed. And its only crashing and not closing, with the crash report says a problem with TR5 Suite. I cant read that report. Can anyone of you maybe? Not sure what exactly the problem is.

Also, if i only close my project, thats fine, but i cant reopen a other project with the T-Racks5 Suite on it, as its not opening.....Really strange

any ideas?

CRASH REPORT LINK
https://www.dropbox.com/s/9qs7ckzeb710u ... h.pdf?dl=0

Thanks
Michel
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Re: TR5 Suite / LogicX Crash

Postby DarkStar » Fri Apr 17, 2020 11:06 am

Hello phos4traxx and welcome to the forum.

I am sorry to hear about the problems you are running into.

As this is primarily a user to user forum, someone-else may chime in [#]. Meanwhile, the best thing to do is raise a Support Ticket, here with all the details and the Dropbox link for some one to one investigation and help (US (East Coast) Business hours, generally). Response time is usually within 2 working days, but in the current circumstances please cut them some slack.

[#] But please remember that the same symptoms do not necessarily mean the same problem.
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Re: TR5 Suite / LogicX Crash

Postby phos4traxx » Fri Apr 17, 2020 1:52 pm

aahh, ok. Thank you very much for your answer. Will send them a request.
thanks
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Re: TR5 Suite / LogicX Crash

Postby mrklrs » Thu Apr 30, 2020 8:28 pm

Hello! I am having the same issue. Were you able to resolve it? Thanks!
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Re: TR5 Suite / LogicX Crash

Postby DarkStar » Fri May 01, 2020 10:45 am

Please remember that the same symptoms do not necessarily mean the same problem.

While you are waiting for a reply here, the best thing to do is raise a Support Ticket, on the link above.
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