i have ik product manager and im not sure how to download

[young4ever214]

i get "install" on the window, and when i click it, im not sure it is doing anything. and then when i try to refresh, it is eternally loading. please help, because i paid good money for my t-racks, and this whole product manager systems is complicated.

[DarkStar]

Hello young4ever214 and welcome to the forum.

I am sorry to hear about the problems you are running into.

As this is primarily a user to user forum, someone-else may chime in [#]. Meanwhile, the best thing to do is check the FAQs, via here. If they do not resolve the issue, there is a link at the top to the Technical Support form, for some one to one investigation and help. Response time is usually within 2 working days (US (East Coast) Business hours, generally), but in the current circumstances please allow some more time.

[#] But please remember that the same symptoms do not necessarily mean the same problem.

And, to help others who run into a similar problem, please let us know what you did to resolve the problem, but without directly quoting any correspondence from Support.