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Support turnaround time?

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Support turnaround time?

Postby burnsbert » Wed Jan 11, 2017 10:43 pm

What kind of support turnaround time should I expect? Pretty much nothing is working for me in the Custom Shop (including the 50 credits I paid for, can't buy or try) on either my laptop or desktop (both Windows 10) and the app keeps telling me to contact support. I did so yesterday morning and I'm still waiting to hear back. This is my first impression with Amplitube, and I may start to rethink this if I can't get some help. Thanks.
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Re: Support turnaround time?

Postby Peter_IK » Wed Jan 11, 2017 10:47 pm

Typically they will respond within one business day. I know that the holidays and new year have been heavier than usual support-wise but I'm sure they will respond soon. I'll also send a note to support to see what's going on in your case.
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Re: Support turnaround time?

Postby burnsbert » Wed Jan 11, 2017 10:49 pm

Thanks, I appreciate it.
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Re: Support turnaround time?

Postby burnsbert » Fri Jan 13, 2017 3:36 am

Update: Support did an excellent job resolving my problem. Thanks!
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