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British Invasion Free Promo not restoring purchase

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British Invasion Free Promo not restoring purchase

Postby daviddevore74 » Wed Jan 11, 2017 1:41 am

Anyone else having an issue with the new promotion for the free British invasion add on?

Try to Restore Purchases in Custom shop.. Nothing happens..

All the Best!

Dave
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Re: British Invasion Free Promo not restoring purchase

Postby Peter_IK » Wed Jan 11, 2017 5:12 pm

There was a temporary issue, but it is resolved now. Please Restore My Gear again in Custom Shop and you will have the gear. Thanks!
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Re: British Invasion Free Promo not restoring purchase

Postby fthtopcat » Fri Jan 13, 2017 8:09 pm

I'm having the same problem as well, clicked Restore Gear; nothing.
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Re: British Invasion Free Promo not restoring purchase

Postby Peter_IK » Fri Jan 13, 2017 8:13 pm

fthtopcat wrote:I'm having the same problem as well, clicked Restore Gear; nothing.

You do not see the three amps and cabs and one pedal listed in Custom Shop when you view your purchased gear?
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Re: British Invasion Free Promo not restoring purchase

Postby fthtopcat » Fri Jan 13, 2017 8:17 pm

Negative, clicking Restore My Gear doesn't load a new page. However clicking My Gear and Not Purchased, work just fine.
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Re: British Invasion Free Promo not restoring purchase

Postby Peter_IK » Fri Jan 13, 2017 8:59 pm

fthtopcat wrote:Negative, clicking Restore My Gear doesn't load a new page. However clicking My Gear and Not Purchased, work just fine.

Very strange, I am not aware of any system issues so I would open a ticket with IK Support. Thanks.
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Re: British Invasion Free Promo not restoring purchase

Postby klash0 » Sat Jan 14, 2017 2:27 pm

Same here.
"Restore My Gear" just shows the same page as as "My Gear".
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Re: British Invasion Free Promo not restoring purchase

Postby Peter_IK » Sat Jan 14, 2017 4:35 pm

klash0 wrote:Same here.
"Restore My Gear" just shows the same page as as "My Gear".

I would report this to IK Support, as I just tried using a test account and Gear --> Restore My Gear too a moment to run its process then returned me to My Gear with the new models listed. Are you sure they are not there? Note there are likely multiple pages of gear because there is already a good amount of gear included and the new British Invasion Bundle gear is on subsequent pages.
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